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If you weren't lucky enough to attend Dr Kano's recent masterclass in the UK, read his exclusive interview with QW Express to learn what quality means to him and what he believes are the challenges facing the quality profession.
And don't forget to complete the CQI Standards Development Group online survey to contribute to the future of the ISO 9000. You can also attend the SDG's ISO 9000 conference on 27 September to discuss the survey's findings.
Helen Stokes
Editor - Qualityworld
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